Shipping policy
SHIPPING POLICY
Effective Date: [Insert Date]
Thank you for shopping with Housetray™.
We take care in preparing and packaging every order to ensure it arrives safely.
Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays).
Orders placed after business hours will begin processing the next business day
You will receive a confirmation email once your order has shipped, including tracking information
Shipping Rates
We offer free standard shipping within the United States.
Shipping times typically range from 3–7 business days, depending on your location.
Delivery timeframes are estimates and are not guaranteed
Packaging
Each Housetray™ is hand-crafted and carefully packaged using eco-conscious materials produced in California. Because the product is ceramic, protective packaging is used to ensure safe transit
Shipping Carriers
Orders are shipped via USPS or other major carriers at our discretion.
Once an order has been shipped, we are not responsible for delays caused by the carrier
Incorrect Addresses
Customers are responsible for providing accurate shipping information
If an incorrect address is provided and the package is returned, additional shipping fees may apply to reship the item
Lost or Stolen Packages
Housetray™ is not responsible for packages marked as delivered by the carrier
If you believe your package has been lost or stolen, please contact the carrier directly. We will assist where possible but cannot guarantee reimbursement
International Shipping
At this time, we ship only within the United States
Contact
For shipping-related questions, please contact: