Refund policy
Returns
We want you to love your Housetray™.
If for any reason you are not satisfied with your purchase, you may request a return within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
To initiate a return, please contact us at info@housetray.ai with your order number
Return shipping costs are the responsibility of the customer unless the item arrived damaged
Damaged Items
Because Housetray™ is ceramic and hand-crafted, we take packaging seriously.
If your item arrives damaged:
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Please email info@housetray.ai within 48 hours of delivery
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Include clear photos of the product and packaging
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We will arrange a replacement or refund
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for processing
Original shipping costs (if any) are non-refundable
Exchanges
We do not currently offer direct exchanges.
If you would like a different finish, please return your item and place a new order
Final Sale Items
Items marked as Final Sale are not eligible for return